With your customers demanding ever higher levels of efficient, quality press performance, you're constantly challenged to make more of your equipment, workers and processes. To give you that competitive advantage, QuadTech offers a first-of-its-kind service system. Service Advantage with Proactive Care is a forwardthinking way to keep your equipment yielding peak performance from its first to last day of production.

Service designed for your press, your people, your processes

Available worldwide, Service Advantage with Proactive Care covers all service sectors from just-in-time remote diagnostics and preventive maintenance to training and remote servicing. We work with you to select the ideal level of service components for your installation, business and budget. The advantage to you is optimum maintenance and performance, which virtually eliminates unexpected repair costs and downtime.

Our services are all performed by highly skilled technicians who know QuadTech products inside and out. With our high-tech remote capabilities, we're available to provide solutions for your QuadTech ICON-based products whenever you need us, 24/7/365.

Contact your QuadTech Representative to find out which of the services listed here are available in your region:

Unlimited 24/7/365 Technical Support Center Access

Access to QuadTech expertise — from knowledgeable people who actually answer the phone — is available around-the-clock, around the world. No need to worry about the number of calls or unexpected charges for new incidents. When there's an issue to resolve, our global service network is able to address it. Our highly trained staff routinely solves the majority of all QuadTech equipment problems without the time and expense of a service visit. But, when a problem does require on-site service, fast response is available locally thanks to QuadTech's worldwide presence.

Proactive Care

Because we understand printing, we know what
problems can dramatically impact your print
processes. We're constantly looking for impending
faults and other things that can create performance
bottleneck and downtime.


ICON™ Operator Control Station

We take an industry-leading approach to remote diagnostics by having skilled technicians at our QuadTech U.S. headquarters monitor your equipment 24/7/365. We proactively identify and resolve issues in real time before they become costly problems.

This is a small sample of the types of alerts we can monitor:

• UPS battery life
• RAID failures
• Hard disk life expectancy
• Press communication errors
• PC restarts
• Cabinet temperature

If you do have a problem, our remote service capabilities are your first line of defense. Our dedicated team of experts provides telephone and online support to resolve the problem quickly and efficiently. No waiting for a service technician to arrive. Just a fast resolution and smoothly flowing productivity. Equipment uptime is increased and profitability is improved.

On-Site Preventive Maintenance

An expert team will visit your site annually to perform complete preventive maintenance on your QuadTech equipment. We'll analyze your systems and tune PCs, transports, scanners, anything motorized. This unique program will give you the peace of mind that comes with knowing your system is in optimum condition.

Software Upgrades

We're continuously developing new features and incorporating usability enhancements in our equipment. We'll give you the opportunity to install new versions at no extra cost. Your system stays up-to-date and you remain efficient and competitive.

Scanner Replacements

Any problem scanner will be replaced free of charge. No hassles, minimized downtime.

Printers' Edge Training

Our web-based, instructor-led training gives your employees valuable one-on-one time with QuadTech trainers, without the travel and costs associated with a trip to the classroom. Product tutorials focused on your specific press configuration teach employees how to make the most of your QuadTech equipment. And it can all be done on your schedule to keep productivity high.

Printers' Edge Online Simulator

Our interactive 3-D online simulator training gives operators "hands-on" learning. This reinforces what they've learned in an environment that doesn't impact production.

Printers' Edge Online Tutorials

Our self-paced, online tutorials cover QuadTech equipment and so much more. Printing process. Color theory. Plus, advanced tips for using QuadTech equipment to diagnose press problems.

Easy from the Start

We've made getting started a simple process. Talk to your QuadTech Representative about what services are available in your region. Then, you only need an Internet connection and a collection server. Your Representative will provide the specifications and costs. We'll also assist you with the installation remotely.