QuadTech and Caltronic announce new enhancements to Service Advantage program in Brazil

New discounts and expanded tiers of preventive maintenance are designed to offer printers budget-friendly service options

Sussex, Wisconsin, USA—16 September, 2014—QuadTech, Inc., along with its Brazilian agent Caltronic, is introducing significantly expanded options for its Service Advantage program in Brazil. Printers will benefit from expanded levels of preventive maintenance, and greater discounts for parts, on-site service, and training.

Printers enrolled in the enhanced Service Advantage program can benefit from specialized technical phone support and regular pre-scheduled visits to keep QuadTech´s equipment at peak production levels. Discounts on parts, service, software upgrades, training, and priority for service calls are other features of the new plan. The amount of these discounts is determined by the support level selected by the printer—Silver, Gold, or Platinum.

Service Advantage Chart

“We understand the high cost of downtime for a printer,” says Mr. Ranjan Singh, QuadTech’s International Service Manager. “These enhancements to Service Advantage in Brazil will set up our customers to prevent problems before they start, operate at peak efficiency, and eliminate budget surprises.”

Mr. Vitor Caldana, Caltronic’s Service and Project Manager, comments: “Caltronic is bringing its philosophy of service to the QuadTech line. With the new Service Advantage contracts, we take care of the printer´s need for constant support and enable our customers to select the best cost/benefit plan for their business.”

The announcement of the Service Advantage enhancements follows an announcement in May, unveiling a new structure in Brazil for sales and technical support, in which printers benefit from the convenience of local currency, local language, and fast response from local technicians.

Printers interested in learning more about or enrolling in Service Advantage can contact Vitor Caldana at +55 11 2592 9425 / 3287 3919 or vmcaldana@caltronic.com.br.

About Caltronic

Caltronic Automação Indl. (www.caltronic.com.br) was established in 1991 focused on the Brazilian market need of local technical support. Since then, it has established itself on the market for its support and customer oriented problem solving, constantly looking for innovating technologies and bringing competitive advantages for its customers. With sales and technical departments, Caltronic offers a complete solution from purchase to service.

About BALDWIN | Vision Systems (formerly QuadTech)

BALDWIN’s Vision Systems division is the world’s leading innovator of advanced color and inspection technology for the printing industry. BALDWIN | Vision Systems sells its automated control systems in more than 100 countries to the packaging and converting markets, web offset newspaper and commercial markets, and publication gravure market. BALDWIN maintains a worldwide network of sales and service operations, and is privately owned by BW Forsyth Partner, the investment arm of multi-billion dollar global manufacturing and engineering consulting firm Barry-Wehmiller.

Contacts:

Craig Du Mez, BALDWIN | Vision Systems
Phone: +1 414 566 7500
Email: craig.dumez@quadtechworld.com

Clare Porter, Bespoke
Phone: +44 (0) 1737 215200
Email: quadtech@bespoke.co.uk

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