QuadTech launches Service Advantage™ with Proactive Care™ worldwide

Individually customized maintenance program promises to prevent problems before they start, reduce downtime, eliminate budgetary surprises.

Sussex, Wisconsin, USA—3 May, 2012—QuadTech, Inc., global supplier of press automation solutions, will introduce Service Advantage with Proactive Care at drupa in Düsseldorf, Germany, (Hall 17/ A01), 3-16 May, 2012. The program enables printers to choose the level of service that best matches their needs based on installation, business, and budget. The two-tiered plan includes a wide range of services such as preventive maintenance, training, and technical support.

“The instant a problem occurs on press, you start losing money,” says Karl Fritchen, president of QuadTech. “Service Advantage with Proactive Care helps prevent problems before they start. You’ll see a dramatic reduction in downtime, as well as a decrease in the need to troubleshoot and schedule service calls. Plus, you’ll eliminate budgetary surprises such as additional service charges or the cost of software upgrades and replacement parts.”

Unlimited 24/7/365 Technical Support Center Access

Service Advantage customers won’t need to worry about how many times they call or if they’ll need to pay for a new incident. For customers with remotely accessible equipment, remote servicing is often as good as having someone on-site. QuadTech support staff can connect to each machine and camera to diagnose problems. They can see the user screens, diagnostic warnings, and workflow as if they were on-site with operators and maintenance personnel. Whether it’s job setup questions or advanced diagnostics, a remote connection brings QuadTech support into the pressroom instantly at any time of day, no matter the location.

On-Site Preventive Maintenance

A QuadTech team will visit your site annually to perform complete preventive maintenance on your QuadTech equipment. The technicians will analyze your systems and tune PCs, transports, scanners, and anything motorized.

Proactive Care

Remote diagnostic tools often report problems only after they’ve occurred. QuadTech’s offering proactively identifies and resolves issues in real time before they become costly problems. Technicians at the QuadTech U.S. headquarters monitor a printer’s QuadTech equipment 24/7/365. Among the alerts that are constantly monitored are UPS battery life, RAID failures, hard disk life expectancy, press communication errors, PC restarts, and cabinet temperature.

Other services available through the program include software upgrades, scanner replacements, and QuadTech’s Printers’ Edge™ training. Printers’ Edge includes a range of training options: self-paced online tutorials, online 3-D simulators, and web-based, instructor-led training.

About BALDWIN | Vision Systems (formerly QuadTech)

BALDWIN’s Vision Systems division is the world’s leading innovator of advanced color and inspection technology for the printing industry. BALDWIN | Vision Systems sells its automated control systems in more than 100 countries to the packaging and converting markets, web offset newspaper and commercial markets, and publication gravure market. BALDWIN maintains a worldwide network of sales and service operations, and is privately owned by BW Forsyth Partner, the investment arm of multi-billion dollar global manufacturing and engineering consulting firm Barry-Wehmiller.


Craig Du Mez, BALDWIN | Vision Systems
Phone: +1 414 566 7500
Email: craig.dumez@quadtechworld.com

Clare Porter, Bespoke
Phone: +44 (0) 1737 215200
Email: quadtech@bespoke.co.uk