QuadTech introduces Proactive Care™ monitoring, diagnostics and support

Technicians resolve issues proactively, around the clock.

Sussex, Wisconsin, USA—27 January, 2011—QuadTech, Inc. is introducing a new level of support for its systems installed worldwide. "Proactive Care" is a diagnostic service that analyzes every alert, makes an educated diagnosis, alerts the press crew and determines the best solution before press performance is compromised. Unlike most remote diagnostic services, Proactive Care provides around-the-clock health and condition monitoring of QuadTech ICON™ systems by skilled technicians.

"We're not simply making a connection to your system and diagnosing issues after they happen," said Karl Fritchen, President of QuadTech. "Proactive Care employs technical staff who have a thorough knowledge of QuadTech products. They monitor alert messages sent from your equipment, and connect with your staff, day or night, every day of the year. We can alert you to problems before you're aware of them, and ultimately keep your presses running."

Proactive Care alerts pressroom staff to a wide variety of issues, to which QuadTech will offer solutions. Issues include battery life, hard disk life expectancy, press communication errors, cabinet temperature, and PC restarts. Rapid, accurate reaction times reduce equipment malfunctions, which can preempt expensive downtime.

According to Mr. Fritchen, "Because we understand printing, we know that system downtime can have a dramatic impact on your printing processes—even with something as simple as an expired battery or failing hard drive. Proactive Care can prevent the occurrence of almost all routine problems without a technician ever setting foot in your plant, saving the cost of a service visit. But, when a problem does require on-site service, fast response is available locally thanks to QuadTech's worldwide service presence."

About BALDWIN | Vision Systems (formerly QuadTech)

BALDWIN’s Vision Systems division is the world’s leading innovator of advanced color and inspection technology for the printing industry. BALDWIN | Vision Systems sells its automated control systems in more than 100 countries to the packaging and converting markets, web offset newspaper and commercial markets, and publication gravure market. BALDWIN maintains a worldwide network of sales and service operations, and is privately owned by BW Forsyth Partner, the investment arm of multi-billion dollar global manufacturing and engineering consulting firm Barry-Wehmiller.


Craig Du Mez, BALDWIN | Vision Systems
Phone: +1 414 566 7500
Email: craig.dumez@quadtechworld.com

Clare Porter, Bespoke
Phone: +44 (0) 1737 215200
Email: quadtech@bespoke.co.uk