Quad Tech expands service support in Asia Pacific

Sussex, WI--February 2005--As CEO and a member of staff that has held a multitude of jobs within QuadTech, from field service to sales, both in the USA and Asia, Karl Fritchen is ideally placed to provide the strategic direction for QuadTech in Asia.

When Quad Tech opened its Asia Pacific office in Singapore in September 1992, it employed a service manager and two service engineers to cover the entire Asia Pacific region. As sales in the region grew over the next five years, a third engineer joined the team to ensure that Quad Tech maintained its renowned high standard of service for its ever-increasing customer base.

During this time, Quad Tech also expanded its spare parts inventory to ensure prompt and efficient support for the rapidly growing market and, as a further demonstration of its long-term commitment to the region, Quad Tech established a fully-equipped training facility in the Singapore premises.

This demonstration/training area was set up to provide the initial and ongoing training of the Asia Pacific engineers. As new products are developed specialist trainers are sent out from the USA Head Office to ensure that the high level of installation and service for our customers is maintained. This training area has also been used extensively to train customers in the operation and maintenance of the Quad Tech equipment installed in their plants.

David Hirons, Quad Tech Asia Pacific’s Service Manager comments “Our primary focus is to provide the highest possible level of service to all our customers with a ready supply of parts, prompt service and training facilities for their operators and maintenance staff.”

As market focus shifted to northern Asia, fuelled largely by the emergence of the People’s Republic of China as the major growth market in the region, Quad Tech employed its first service engineer in Shanghai in 2001, again supported by a comprehensive spare parts inventory.

Now, as Quad Tech Asia Pacific passes the 12th anniversary of its presence in Asia, the service team in China has grown to three, with two based in Shanghai and one in Beijing. This expansion again demonstrates Quad Tech’s commitment to supporting its growing number of loyal customers and provides faster, more efficient service to the vast geographical area of China.

David Mitchell, Manager of Quad Tech Asia Pacific, explains “We now have in excess of 200 installations, many with multiple products, in operation at almost 100 printing plants throughout mainland China, all deserving of the best possible service we can provide.”

Recognised as the world leader in the production of electronic controls for the web offset industry, Quad Tech Inc. has its headquarters in Sussex, Wisconsin, USA and celebrated its 25th anniversary on 16th December 2004.

About BALDWIN | Vision Systems (formerly QuadTech)

BALDWIN’s Vision Systems division is the world’s leading innovator of advanced color and inspection technology for the printing industry. BALDWIN | Vision Systems sells its automated control systems in more than 100 countries to the packaging and converting markets, web offset newspaper and commercial markets, and publication gravure market. BALDWIN maintains a worldwide network of sales and service operations, and is privately owned by BW Forsyth Partner, the investment arm of multi-billion dollar global manufacturing and engineering consulting firm Barry-Wehmiller.

Contacts:

Craig Du Mez, BALDWIN | Vision Systems
Phone: +1 414 566 7500
Email: craig.dumez@quadtechworld.com

Clare Porter, Bespoke
Phone: +44 (0) 1737 215200
Email: quadtech@bespoke.co.uk

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